Essential Skills for Hotline Supervisors - REGISTRATION CLOSED!

Skillful supervision and management are essential ingredients of a high-quality, effective legal services delivery system. The Shriver Center's new course – Essential Skills for Hotline Supervisors - provides an introduction to the organizational systems and skills necessary to oversee and guide the work of hotline program staff, from establishing the supervisory relationship to supervision planning and constructive feedback.

Offered through the Shriver Center’s online campus, the course consists of three weeks of web-based activities during the weeks of  May 14-June 1, 2012 and includes a combination of weekly large group webinars, small group telephone-based meetings, and additional interactive learning activities through which participants apply new concepts and skills to their day-to-day work. Because this course is delivered online, over a three-week period, many activities can be completed at the participants' convenience. At the conclusion of this training, participants will reflect back on their initial supervisory self-assessments and write professional develpment plans to support their continued growth as supervisors.


Who Should Enroll?

Both newer and experienced hotline supervisors interested in improving the efficiency of their program delivery

What You Will Learn?

  • The three primary roles of a hotline supervisor
  • Your strengths and weaknesses as a supervisor
  • The four systems necessary to support performance management
  • Techniques for meeting supervisees' development needs
  • How to prepare and provide constructive feedback

For more information, view the online course calendar, syllabus, course brochure, and faculty bios.

Registration Fee and Information - REGISTRATION CLOSED!

  • $345 Early Bird Group Rate/Clearinghouse Review Subscriber (before April 20, 2012, 3 staff or more)
  • $445 Early Bird Group Rate/Non Clearinghouse Review Subscriber (before April 20, 2012, 3 staff or more)
  • $395 Early Bird Registration Fee for Clearing House Review subscribers (before April 20, 2012)
  • $495 Early Bird Registration Fee for non-subscribers (before April 20, 2012)
  • $925 Basic Registration (deadline May 4, 2012)

The course is limited to no more than 20 participants. Registration closes May 4, 2012

CLE credit is available. Program fees are not refundable. Registered participants who cannot attend may send substitutes or request a credit toward a future training as long as seven days advance written notice is given. For questions, please contact us at training@povertylaw.org.

ACT NOW! Register Today!

Please mail completed registration form and payment to:
Sargent Shriver National Center on Poverty Law
50 E. Washington St, Suite 500, Chicago IL  60602, training@povertylaw.org, or register online